Terms and Conditions

Last updated: 2025-09-16

1. Introduction

Welcome to ainomaly.io (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our AI-powered anomaly detection services for Excel, CSV, and PDF files.

By using our services, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Services Offered

We provide:

AI-powered file analysis for anomaly detection
Support for Excel, CSV, and PDF files
Detailed anomaly reports and insights
Free tier: First 10 pages free (one-time)
Paid tiers for higher usage volumes
API access for automation (paid plans)

3. Usage Rights and Restrictions

3.1 Permitted Use

You may use our services for:

Analyzing your own files or files you have permission to analyze
Business and personal data validation
Quality assurance and error detection
Any lawful purpose

3.2 Prohibited Use

You may NOT:

Upload files containing illegal content
Attempt to reverse engineer our algorithms
Overload our systems with automated requests
Share account credentials
Use the service for any unlawful purpose
Upload files you don’t have rights to analyze

4. Service Limitations

Service availability may vary and is provided “as is”
Analysis accuracy is not guaranteed to be 100%
Rate limiting may apply during heavy usage
We reserve the right to impose usage limits
Maintenance windows will be announced in advance

5. Billing and Payment

5.1 Free Tier

10 pages on signup
Payment method required for account setup (prevents abuse, enables overage billing)
One-time welcome bonus

5.2 Paid Plans

Monthly subscription based on page volume
Processed through Stripe
Prices subject to change with 30 days notice
No refunds for partial months
Additional pages beyond plan limits charged per page

5.3 Page Counting

1 PDF page = 1 page
100 Excel rows = 1 page
5KB of text/CSV = 1 page

6. Data and Privacy

Zero file retention: Files are deleted immediately after analysis
We only store analysis results, not raw file content
See our Privacy Policy for full details
You retain all rights to your data
We claim no ownership of uploaded files

7. Liability and Disclaimers

7.1 Service Disclaimer

Service provided “AS IS” without warranties
We don’t guarantee 100% anomaly detection
Not responsible for decisions based on our analysis
Not a replacement for professional auditing

7.2 Limitation of Liability

Our total liability shall not exceed the amount paid by you in the last 12 months or €100, whichever is lower.

7.3 Indemnification

You agree to indemnify us against claims arising from your use of the service or violation of these terms.

8. Account Management

You’re responsible for account security
One account per person/organization
Notify us immediately of unauthorized access
We may suspend accounts violating these terms
Account sharing is prohibited

9. Intellectual Property

Our service, algorithms, and branding remain our property
You retain ownership of your uploaded files
Analysis results may be used to improve our service (anonymized)
You grant us license to process files for service delivery

10. Termination

10.1 By You

Cancel subscription anytime
Service remains active until end of paid period
No refunds for unused time

10.2 By Us

We may terminate for Terms violations
Immediate termination for severe violations
30 days notice for business reasons

11. Changes to Terms

We may update these Terms at any time. Continued use after changes constitutes acceptance. Material changes will be notified via email.

12. Governing Law

These Terms are governed by the laws of the European Union and Germany. Disputes shall be resolved in German courts.

13. Severability

If any provision is found unenforceable, other provisions remain valid.

14. Entire Agreement

These Terms constitute the entire agreement between us regarding the service.

15. Contact

For questions about these Terms:

support@ainomaly.io